Housekeeping Supervisor Jobs at Chester House Apartments
Urgently Required
Job Title: Housekeeping Supervisor
Reports to: Executive Housekeeper
Duty station: Chester House – Nairobi
Key task
Responsible for supervising housekeeping operations within Chester House Apartments to ensure that service standards are met and customers are satisfied.
Duties and Responsibilities
Duties and Responsibilities
- Implement housekeeping performance standards and ensure compliance of such standards by the housekeeping team.
- Implement standard operating procedures, review and initiate remedial action as required.
- Prompt requisition of cleaning materials, agents and guest supplies while monitoring and controlling the usage.
- Generate and file laundry summaries and housekeepers’ daily room report.
- Report lost items to management and carry out first level of investigations.
- Resolve customer complaints expeditiously.
- Lead, motivate, develop and control staff
- Deputize the Executive Housekeeper
- Stay abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
- Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken
- Continually assess the competence of the team and offer coaching, support and training as needed
Job specification of Housekeeping Supervisor
- Diploma/Certificate in Housekeeping from Kenya Utalii College or equivalent
- 3 years experience in housekeeping
- Work planning and organizational skills
- Leadership/ managerial skills
- Staff supervision and discipline skills
- Safety and hygiene awareness
- Customer service skills
- Attention to detail
- Communication and interpersonal skills
Email Your Application and CV to: careers@monarch.co.ke
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