Call Center Customer Support Representatives Jobs at Gogosimo Health Network
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Call Center Customer Support Representatives
We are a non-governmental organization based in Nairobi with an extensive network of operations countrywide.We urgently seek to fill the following vacancies in the establishment with dynamic and result oriented individuals.Specific duties and responsibilities:
- Attend to phone calls with keen phone handling protocols;
- Respond to enquiries, problem or concerns of our callers;
- Ensure that the caller’s concern is accurately documented;
- Create, log and tract contacts that require further action;
- Document the Frequently Asked Questions and forward to relevant department for action;
- Perform other duties as assigned.
Requirement for Recruitment:
- A good understanding of our organization mandate;
- Previous experience in customer service and front desk work;
- Minimum 3 months of working experience in customer care, call centre, front office desk and related field;
- Fluent in English and Kiswahili;
- Must be computer literate.
Terms of employmentCCR will be contracted:
- For a duration of 2 years;
- For a wage of Kshs: 50,000 only per month;
- No other benefits or allowances will be paid to them.
Interested qualified candidates should submit their applications enclosing a detailed Curriculum Vitae, day time telephone contacts, current gross salary, names and contact of three referees, copies of relevant professional and academic certificates and testimonials to the address below, not later than 15 December, 2012.Preferably by Email:Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Riverside Drive,Dimension Building
Nairobi
Forward CVS to:auma.okoth@gogosimo.com
