Have you worked in a retail outlet handling wireless devices such as smart phones, cell phones and laptops; audio visual equipment; home appliances; office automation; digital imaging equipment?

• Maintain customer experience levels within the quality standards stipulated.
• Handle objections by building rapport with customers.
• Update information onto the CRM.
• Adhere to Data Protection policy with regards to confidentiality of customer details.
• Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
• Patiently listens and responds to customer queries.
• Understand and adhere to the escalation process.
• Provide peer support to other Customer Service Representatives in an effort to improve overall team performance

 

 

• A Diploma or Degree from a recognized tertiary institution
• Excellent spoken and written skills in:

• Ability to communicate clearly and effectively
• Typing speed of 30 words per minute with an ability to type proficiently whilst multi-tasking.
• Excellent knowledge Windows and Office applications. Microsoft certification will provide and added advantage.
• Good general hardware and software knowledge.
• Ability to understand and solve technical problems.
• Two (2) years Call Centre experience is desired.
• Must have a strong customer service orientation.
• Certificate of Good Conduct is a prerequisite