Servicing & Collections Associate at Branch.co
NAIROBI
CUSTOMER SERVICE
FULL-TIME
Branch Overview
Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. Branch.co is revolutionizing banking in Kenya, and will soon expand to other countries in East Africa and in other regions across the globe.
What We Offer
You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world. You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed hundreds of thousands of loans. Our success has led to investments from Silicon Valley’s leading VCs. We offer a competitive salary and generous benefits.
Responsibilities
Reporting to the servicing & collections lead, your day to day activities will include
•Reaching out to borrowers who are late in their loan repayment
•Receive a daily borrower contact list, and target to complete the list per day
•Communicate over the phone with late borrowers in a polite but firm manner
•Taking brief notes of each call conversation
•Managing your contact list making sure to call back any unresponsive borrowers
•Following up on each borrower with regards to repayment promises
•Meet daily, weekly and monthly loan recovery targets
•Share feedback with the team with regards to calls with borrowers
•Follow the teams clear guidelines on customer/borrower handling
Qualifications & Skills
Business/Commerce/Finance Degree/Diploma or other higher education qualification
Previous Loan Servicing/ debt collection experience is an added advantage
Analytical skills, especially good Excel skills
Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
Excellent collaborator and team player
Application closes on the 17th of June, 2016.
Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.
