After Sale Services Agents at StarTimes Media
Number of Positions: 5
Reports To: After Sales Service Manager
Duties and Responsibilities
Duties and Responsibilities
- Ready to work on night shift or early morning shift even weekends
- Antenna installation, cable networks installation, coaxial cabling connections and installations.
- Routine maintenance and repair of electronic gadgets
- Collect customer inquiries, explain product function and resolve problems
- Work with the customers to ensure they are properly serviced
- Provide onsite service to customers as designated
- Project a professional company image through effective services to customer.
- And any other work given by the supervisor / management
Skills and Competencies:
- Clearly demonstrate location awareness of area of posting and its environs
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Prior experience in customer service
- Must be a resident or ready to stay in Nairobi, Kisumu, Meru, Kiserian, Mombasa or Malindi and the environs
- Flexibility with regard to work schedule
- Intermediate computer proficiency and IT skills
Education / Experience:
- A degree or diploma from a recognized institution or certificate with experience.
- Basic understanding of electronic engineering is a must
- A minimum of 1 years’ experience
- Sales or customer service experience will be added advantage.
Note: Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke
Interviews will be done on a rolling basis until the position is filled.
Only shortlisted candidates will be contacted.
