Duties and Responsibilities

• To champion SME product in the Branches.
• Ensure client retention through world class customer service.
• Guarantee Relationship Management of existing SME customers.
• Ensure Proper loan appraisals measured by approval success rate.
• Engage in proper Know Your Customer (KYC) Vetting of clients using supporting documents and SME appraisal tools.
• Compliance to audit standards and company policies and procedures.
• Make sure periodic SME training to the branch staff to enhance awareness and cross selling.
• Ensure timely loan repayments through aggressive follow ups.
• Delinquency and default management actions as per credit policy.
• Mobilize deposits in line with branch targets

• A Bachelor’s degree in Business, Sales, Marketing or equivalent.
• Knowledge in Sales and Marketing, credit risk management, credit lending and computer literacy is mandatory. 
• Clear understanding of microfinance/banking industry is an added advantage.
• At least 2 years’ experience in the financial sector with exposure to SME lending.
• Candidate must demonstrate through previous performance ability to grow SME business.
• Good interpersonal & communication skills with excellent customer service.
• A team player with the drive to improve performance.
• Willing to learn, a fast learner preferred.
• Ability to work independently under minimum supervision.
• Strong Christian values, commitment and passion for the transformation of the low income population.