Description

We are pleased to announce the following vacancy in the Infrastructure and Cloud Solutions, Digital IT department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.

 Job Responsibilities

• Database administration and support lifecycle including backup/recovery automation/and maintenance.
• Supporting the development, system test, user acceptance, training, and production database environments.
• Ensure 99.99% availability maintained for all critical databases; 
• Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
• Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
• Ensure 90% of tickets closure is maintained; 
• Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
• Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures; 
• Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration; 
• Ensure Conformance to security standards for databases and data integrity; 
• Develop retention policies and architecture for all systems, whilst maintaining BCP; 
• Ensure regular reviews on ILM policies conducted; 
• Ensure dimensioning of systems is done periodically based on demand experienced and projected; 
• Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.