Ona is a social enterprise that builds the data infrastructure to drive change. We believe technology affords new opportunities for governments and development organizations to be increasingly data driven, collaborative and accountable.

We’re looking for a support assistant with a background in information technology for our Nairobi office. This is a full-time position. As a Support Assistant you will be responsible for coordinating all incoming support requests for the Ona platform and all of our client projects. You will be instrumental in maintaining client relationships and providing timely and efficient support for the diverse array of projects we work on. In addition, you will handle XLSForm authoring for various projects and help to conduct trainings on the use of the Ona platform as well as maintain and regularly update our support documentation and training materials.

QUALITIES WE’RE LOOKING FOR

• Intuitiveness – ability to “read between the lines” and understand data requirements and survey needs of our clients
• Prior experience in data cleaning & presentation of data (charts, tables, etc.)
• Prior experience with development of training materials & support documentation
• Ability to manage time efficiently
• Training end users – comfortable doing both remote and boardroom training
• Ability to prioritize dozens of high value tasks simultaneously, in an environment where priorities are changing. You should also be able to stay organized in this environment.
• Patience – ability to explain concepts patiently and effectively for a wide range of clients (including users with little to no technical experience or knowledge)
• Ability to communicate fluently in written and spoken French
• Keen learner and grasps new concepts quickly
• Prior experience working with XLSForm authoring or the ODK suite of tools is a huge plus!