Junior Research Analyst at M-KOPA
Location: Nairobi, Kenya
Position Start: Immediate
Overall Purpose: M-KOPA Kenya Limited seeks a Junior Research Analyst who will be responsible for conducting internal / external surveys and performing market research to determine how people perceive products and services.
This individual will be critical in helping M-KOPA better understand how it can improve its customer offering.
About M-KOPA Solar: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than 250,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.
The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan.
Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for Kshs 40, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.
This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company’s proprietary cloud platform, M-KOPAnet.
As of January 2015 M-KOPA employs over 500 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.
Role Profile
Key Accountabilities
- Design a framework for both routine and ad-hoc surveys
- Co-ordinate and assist with analysis
- Work with various departments to design surveys to ensure meaningful analysis is achieved
- Devise focus group discussions, mail responses, and establish channels to be used to receive data from surveys.
- Conduct surveys and manage corresponding administrative work
- Present findings and make data-based recommendations to the relevant teams.
- Provide the management team with pertinent information to help them make decisions on the promotion, distribution, and design of products or services.
- Gather information to help make fiscal or policy decisions, measure the effectiveness of those decisions, and improve customer satisfaction.
- Supervise interviewers and ensure research quality.
- Train people on survey requirements and ensure the surveys are completed in a way that will allow the main goal of the survey to be successfully met.
- Report the findings of the surveys quarterly to the research committee
- Establish a customer panel for recurring research
- Organize and deliver on quick customer feedback on new products
- Set standard and process for conducting surveys and research across all markets
Requirements
Education:
- Bachelors or advanced degree in statistics, mathematics, or the sciences
Experience:
- Experience as a Research Analyst is an added advantage.
Knowledge / Skills:
- Strong analytical and critical thinking skills
- Exceptional written, oral, and presentation communication abilities
- Expertise with Excel, Word & PowerPoint
- Skilled in analytical statistical packages is a plus
- Highly organized by nature with a strong bent towards logical/process/methodical thinking
How to Apply
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-JSA-2058
Deadline for applications is Midnight on Monday 11th January, 2016.
Please Note
Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview.
Therefore, if you have not heard from M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.
