Help Desk IT Technician at Free The Children
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems?
Free The Children empowers youth to fulfill their potential to be agents of change. Through our organization’s unique youth-driven approach, more than two million young people have been involved in our innovative programs in more than 45 countries.
The candidate should have a minimum of 2-4 years of work experience, including experience troubleshooting printers and computers. He or she must be a problem solver in the field of all things computer.
Free The Children’s Information Technology team supports the organization’s broad and expanding needs.
The position is based out of Free The Children’s International office based in Kenya however the person will be required to trouble shoot for other international offices as well.
While resumes are important, we want to know what makes you a great fit for our team and culture. We will consider resumes on a rolling basis and would like the right person to join us as soon as possible.
Responsibilities:
End User Support
- Oversee the daily operations of all aspects of the service desk in Kenya and other international offices
- Support International and Regional offices remotely
- Ensure business needs are accomplished in the most cost-effective manner.
- Work closely with senior management team to help implement technology and processes based on business needs
- Hold overall vision for computer deployment, asset management, and exit procedures
- Troubleshoot emergency problems
- Provide backup solutions and services to staff.
- Manage Support Virtualization and server infrastructure with support of senior teams
- Maintain and support building Access Control system
- Ensure printer and toner supplies are functioning and serviced
- Build escalation rules for malfunctioning hardware.
- Provision, configure and maintain Office 365 accounts
- Maintain strict quality control of staff information in company directories
- Maintain Sharepoint sites and security groups
- Troubleshoot security and sharing issues
- Provide remote troubleshooting support
- Provide backup services of various stakeholder groups
- Respond to issues and monitor/audit tickets
- Own and maintain the lifecycle of assets in the organization
- Train co-workers on use and support of implemented technologies
- Assist in strategic planning for the Information Technology department
- Manage the creation of standard operating procedure documentation
- Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
- Possess a bachelors or similar diploma in the IT or related field
- Minimum of 5 years previous work experience with troubleshooting, supporting pcs, laptops and printers
- Comfortable with tearing down computers to bare bones and rebuilding
- Experience working with Microsoft Office 365, Active Directory, ADFS, AD DS
- Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
- Enjoys working in a demanding, fast paced work environment and flexible with work hours
- Able to perform well and problem solve in high stress, dynamic and changing situations
- Comfortable working with external stakeholders and vendors
- Positive and professional attitude and able to work as a team player
- Excellent written and oral communication skills
- Experience with vSphere and Hyper-V an asset
- Knowledge of helpdesk and ticketing tools are an asset
- ITIL Foundations certification is an asset
A Top Employer for Young People, Free The Children is filled with passionate, driven, hardworking, entrepreneurial, shameless idealists, this means we work late, set high goals and exceed them, and then push hard the following year to beat and exceed last year’s goals of empowering youth to change the world.
If you are looking for a predictable 9-5 work environment, this won’t be the right fit.
If you are inspired and excited by collaboration, making friendships with the most incredible people, unique additional responsibilities like working on our We Days and your personal values align with our core values, we would love to hear from you.
Free The Children sincerely thanks all those who apply, however only those considered for an interview will be contacted.
Please apply at http://www.freethechildren.com/about-us/careers/
