IT Administrator at TNS Global
Reports to: Head of Information Systems, WECA
Purpose of the role: IT Administrator is primarily responsible for ensuring smooth running of East Africa IT infrastructure while making sure end users are adequately supported
Role deliverables:
- Implementing IT systems TNS RMS East Africa offices, working closely with TNS WECA Head of Information Systems
- Managing IT Infrastructure (including all workstations, laptops, printers, servers, video conferencing, Telephony and other communication facilities).
- Ensure IT users receive adequate IT support and training to effectively use IT systems and facilities
- Administration of servers and users
- Business Continuity through implementation of Disaster Recovery plans including backups and offsite backup recovery
- Supplier management to ensure efficient and cost effective procurement and delivery of IT systems and services
- Management of IT assets
- Ensure dissemination and adherence to WPP, Kantar and TNS IT policies by TNS IT users
- Implementing and upholding IT SOX Controls as guided by WPP
- Developing relationships and communication with all users regarding IT.
- Supporting Client Service teams on Client delivery systems
- Supporting Operations on Electronic Data Collection systems including CAPI and CATI
Scope of the role:
- TNS RMS East Africa Ltd Offices
- Lead EA IT Team
- Client contact: Extensive contact with internal client group & external suppliers.
- Supplier management
Qualification and Key Skills
- A Bachelor’s degree in Computer Science/ Information Technology/Computer Engineering or equivalent education
- Minimum two years of network/systems administration including working knowledge of Cisco networks, Microsoft Server and Exchange environments, Microsoft Desktop platforms. IP Telephony knowledge desired
- Microsoft certification in Windows 2003 Server and XP Desktop environments or more recent.
- Good understanding of network/systems security including Antivirus
- Excellent problem-solving, analytical and evaluative skills.
- Good communication and interpersonal skills.
- Willingness to work long hours/weekends when required.
- Demonstrably effective at providing timely, concise, audience – appropriate information orally and in writing.
Qualities (Personal Characteristics or Traits)
- Enthusiastic and positive – ‘can do’ attitude.
- Resourceful and outgoing.
- Highly Innovative.
- Attention to detail.
- Good sense of judgement.
- Driven by a desire to make improvements.
- Demonstrates integrity.
Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, precise thinkers, Influential advisors, leading expertsApplications to be submitted to recruitment.tnsea@tnsglobal.com not later than 7th August 2015
