Job Summary: Provide rich experiences to customers by connecting them with the company’s partners in the tourism and conferencing sector, thus facilitating repeat visits by customers and marketing of the company through client referrals.

• Determine customer requirements accurately and precisely and channel them appropriately to the company’s partners (hotels, restaurants and conferencing facilities)
• Answer customer inquiries by clarifying desired information; researching, locating, and providing information to customers to enable them make an informed decision
• Resolve customer issues and concerns by clarifying issues; researching and exploring alternative solutions; implementing solutions and escalating unresolved problems
• Sell additional company services by recognizing new opportunities and explaining new product/service features
• Maintain key client database by entering and updating information
• Enhance the company’s reputation by honouring new and different requests from clients and thus provide more opportunities for the firm to grow its revenue streams
• Explore opportunities to add value to clients and enrich their experiences

• At least two years relevant experience. 
• Experience in a call centre environment will be an added advantage
• Training in customer service
• Diploma in Communications/Marketing/Public Relations

• Customer-orientation
• Excellent listening skills and phone etiquette
• Excellent verbal communication skills
• Excellent interpersonal and relationship-building skills 
• Excellent problem-solving skills