Business Development & Service Manager at TNS Global
Reports to: Account Director, Retail & Shopper-Research and Insights
- Work closely with Account Director to develop new revenue streams
- Develop new tools e.g. shopper offer
- Engage more with existing clients for more business
- Pursue new clients
- Annual revenue targets are met by the identification of opportunities to sell more TNS panel products and services i.e incremental revenue from existing clients and pitching to new clients
- Responsible for ensuring Retail & Shopper clients are satisfied with the deliverables and servicing provided by the client service team from week to week
- Providing strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Retail & Shopper data
- Managing teams effectively wherever applicable.
- Client lead for full service projects and key client contact for complex projects
Role Deliverables:
Development of client relationships:
- Maintain and nurture client relationships
- Develop new business from existing clients
- Good understanding of client business and market
- Manage and promote delivery to client expectations
Financial management:
- Accountable for managing projects and team to drive positive GM and profit
- Pricing for success and profit
- Works with internal and external clients to identify cost effective solutions
Proposal process:
- Accountable for creation and integrity of proposal and pitch (focus on benefits)
- Responsible for turning complex research approaches into workable & profitable solutions
Analysis/reporting:
- Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
- Design & facilitate insight generation & creative concept development (Ideas Architects).
- Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)
Leadership, team and people management:
- Manage and assist team in developing account strategy
- Seek opportunities to share learning and coach/mentor team
- Assist in recruitment and development of staff in line with team and company needs
Communication:
- Actively listen and communicate openly with clients and internal teams
- Clearly and persuasively communicate complex issues, internally and externally
- Clearly and accurately write reports, presentations and proposal documents
- Deliver client presentations
Scope of the role:
Client target:
- Manage projects & team to contribute towards achievement of financial targets.
Client contact:
- Client relationship development
- Key client contact on standard projects
- Client lead for full service projects and key client contact for complex projects
Team contact:
- Co-ordinate management of resource
- Involved in recruitment of team members
Learning & Development:
- Implement a learning culture through sharing skills and coaching
- Personal focus on people management and client relationship development skills
Knowledge and Skills Required:
- Confident analysis and presentation skills
- Ability to advise the client and solve problems
- Negotiation skills
- Strong proposal and presentation writing skills
- Knowledge of corporate financials
- Knowledge of core RI products
- Project management skills
- Strong coaching and people development skills
- Empowers others by instilling a sense of ownership
- Leads by example
- Promotes team spirit
Focus on continuous /semi-continuous research studies, therefore interest / knowledge in this area required (Service Measurement)
Applications to be submitted to recruitment.tnsea@tnsglobal.com not later than 8th May 2015
