Main Objective: To perform transparent and efficient IT management for ACTED programs in Somalia

Reporting to the Capital IT officer, his/her duties will include;

• To implement and ensure that the Data backup plan is regularly carried out, reviewed and updated.
• In collaboration with Nairobi Team, conduct ICT needs assessment in mission and provides ICT effective and efficient solutions including but not limited to software upgrades and infrastructure improvements.
• Build the capacity of staff in ICT through on and off the job training in the mission.
• Represent ACTED and participate in relevant ICT related forums and activities.
• Carry out planned IT infrastructure improvements as agreed.

• Perform helpdesk functions.
• Liaise with Nairobi IT team to implement network security and ensure the safe set up of new equipment.
• Assist in setup of equipment such as laptops, data projectors, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
• Deliver hardware and IT resources to work areas as required.
• Implement a maintenance schedule for all computer hardware, and escalations to Nairobi.
• Perform daily documentation and helpdesk duties/activities as they occur
• Assist in resolving user logons issues, mapping drives, wireless internet password
• Assist users to setup up for meeting ie projector, speaker, laptops, and cables as request by user

• Setup and support office computer networks, printers
• Perform basic diagnostic routines and escalations to ISPs
• Managing basic user outlook request i.e. achieving, webmail logins and escalation of additional outlook user need to Nairobi Team.
• Routine check of the condition of the network and propose necessary upgrades or changes to ensure efficiency.
• Installation, configuring  and maintaining server of severs
• Escalate problems and liaise with the Helpdesk/Nairobi team to request further support

• Liaise with nominated external ICT service providers in relation to quality of service.
• Undertake ICT risk assessments aimed at safeguarding health and safety at work.

• University degree preferably in information technology, computer science.
• At least four years of experience of communications within Non-Governmental Organizations.
• Skill in Operating Systems Windows 7 and 8,and Web Applications
• Skill in Microsoft  office 2010,2013, and working with outlook 2010,2013,
• Must demonstrate the following competencies:

1. Interpersonal skills
2. Pro activity
3. Proficiency in operational area
4. IT Report Writing Skills