Essential Responsibilities

• Providing remote and on-site technical support.
• Utilization of the GE Healthcare escalation process as needed, working closely with Local Customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
• Driving Material and Purchased Service cost improvement initiatives for the modality, and working closely with Director of Service and Zone Operations manager to help achieve Material OP.
• Coaching and training for Field Service Engineers to insure that technical and customer skills are up to date and meet the needs of the business.
• Project leadership in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support 

1. Aware of and comply with the GE Healthcare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 
2. Complete all planned Quality & Compliance training within the defined deadlines. 
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 
5. Ensure timely dispatch closure. 
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. 
7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

1. Bachelor’s degree and 4 years of technical service experience or equivalent (defined as Higher National Diploma and 6 years progressive experience in technical support.
2. Accessible “after hours” and weekends for critical issues and coverage as necessary.

• Bachelor’s degree in Electrical Engineering or Electrical Technology. 
• Minimum of 3 years of troubleshooting GE diagnostic imaging equipment 
• Previous problem solving experience 
• Project Leadership experience 
• Knowledge of modality applications 
• Strong communication and team work skills; proven ability to lead teams 
• Strong prioritization and organizational skills 
• Self-starter 
• Prior experience working with Word, Excel and PowerPoint 
• Basic financial analysis abilities 
• Coaching skills