IT Manager at Action Africa Help (AAH-I)
Reports to: Finance and Administration Director
Action Africa Help (AAH-I), is an international non-profit making organization, based in Nairobi, Kenya, that supports livelihood-challenged communities in East and Southern Africa to sustainably improve their well-being and standard of living with Country Programs in South Sudan, Uganda, Zambia, Somalia, and Kenya.
AAH-I has over 20 years’ experience working with communities in conflict and post-conflict situations, including refugees, internally displaced people and host communities.
The IT Manager will be responsible for the proper management and maintenance of the ICT systems within AAH-I (both HQ and regional offices/country programmes).
The IT Manager is expected to contribute actively to the growth and development of the organization and to the delivery of AAH-I’s Mission and Vision.
He/she will:
- Install, monitor and maintain all computers and networks in AAH-I, directly and through third-party/contracted services
- Install, configure, monitor and maintain all computer systems i.e. operating systems, antivirus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in AAH-I.
- Ensure all computer systems in AAH-I are kept updated and optimally configured with latest software patches and database updates.
- Ensure availability and access to email and Internet for all AAH-I users
- Provide first line software and hardware support to AAH-I users, and effectively manage second-line or outsourced support services
- Serve as the ICT point of contact for third parties, i.e. ICT vendors for goods and services, on all ICT matters in AAH-I
- Participate in reviewing, formulating and implementing an ICT policy for the organization
- Participate in identification and prioritization of ICT needs for the organization
- Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
- Carry out or organize for ICT training for users where required
- Oversee change management and ICT technology upgrades to keep AAH-I at the cutting edge in ICT use in comparison with other 21st Century organisations
- Manage AAH-I’s systems, websites and professional and social network portals
- Oversee ICT use and security audits and ensure attendance of all issues raised thereof after each audit.
Required Qualifications
- A degree in Information Systems from a recognized University
- Ability to use and install/configure digital technologies (e.g., computers, PDAs, media players, GPS, etc.), communication/networking tools, and social networks appropriately for optimal and appropriate use in a knowledge economy
- At least 3 years experience in a similar or a higher position, with a specific focus on technical and system administrative roles
- Experience working on projects or programs where complex organisational improvement initiatives have been delivered
- A strong understanding of a range of technology platforms and the skills and experience to engage with technology strategists, technical leads, project managers, architects and implementation consultants.
- Outstanding client relationship and communication skills – personable, credible, engaging and able to manage expectations as well as work in genuine partnership with our client group.
- A reputation as a team player – we value our culture and want to work with people who lead and inspire confidence in their project team.
Application Instructions
Interested candidates should email application letters and CVs (with 3 referees) addressed to recruitke@actionafricahelp.org to be received by Monday, 31st December, 2014 at 5:00 pm.
The email Subject Line must show the job title of the position applied for.
AAH-I is an equal-opportunity employer.
See www.actionafricahelp.org for further information.
Only those selected for the interviews will be contacted.
