Duty Station: Nairobi, Kenya

Job Family: Migration Health Department

Responsibilities and Accountabilities

• Operates the switchboard, places and receives telephone calls.
• Provides accurate information and answers to telephone or walk-in queries from applicants regarding their schedules and directing them, as required.
• Screens and ushers visitors and applicants.
• Consults with the Data Processing Assistant and Nurses in order to obtain the necessary information and to accurately provide information and answers to customer queries.
• Maintains confidentiality of health data and other personal information related to the migration health status of applicants.
• Issues migration health appointments to applicants in accordance with the schedule provided by the Data Processing Assistant.
• Ensures that reception area is well organized and presentable at all times.
• Records and distributes incoming and outgoing correspondence/faxes.
• Enters the migrant flow and feedback records into the respective software
• Any other related duties, which may be assigned by the migration processing officer.

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Monitors own work to correct errors

• Establishes and maintains effective working relationships with clients
• Keeps clients informed of developments and setbacks
• Continuous Learning, Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills

• Actively shares relevant information
• Writes clearly and effectively, adapting wording and style to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the Audience

• Masters subject matter related to responsibilities,
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation Persistent, calm, and polite in the face of challenges and stress,
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts

• Actively contributes to an effective, collegial, and agreeable team
• Environment Gives credit where credit is due, Seeks input and feedback from others

• Maintains confidentiality and discretion in appropriate areas of work.
• Effectively applies knowledge of Finance and administration in the execution of duties

• Diploma in Secretarial studies.
• Minimum three years of experience in private sector/UN agencies/NGOs/Ios;
• Previous work experience in a hospital setting/medical institution dealing with migrants is an added advantage.
• Previous customer service experience desired.
• Ability to pay attention to details and to work under pressure and meet deadlines.
• Be willing to learn and flexible with working hours.
• Previous work experience in a hospital setting/medical institution dealing with migrants is an added advantage.