Customer Relations Officer / Cashier at Postbank
Postbank is a leading Savings Bank, with a National Branch network, and offering a wide range of financial services.
Postbank is seeking to recruit high calibre, results-oriented and experienced professionals for the following position:
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Position Function: To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank.
Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities
- Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
- Implementing changes to improve customer service.
- Coordinating and facilitating accounts opening.
- Facilitating the flow of information between the Bank and its customers.
- Ensuring brand visibility within the Branch.
- Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
- Perform cashiering duties
- Custodian of cash and other accountable documents
- Selling the Bank products
- Disseminate information to customers on new products
Qualifications:
- Minimum KCSE Level certificate of C grade or equivalent with C grade in both English and Mathematics.
- Diploma in Business Management/Administration/Marketing/Banking or a business related field from a recognized institution.
- Certificate in Customer Care/Public Relations/ Communication or equivalent.
- Computer literacy and proficiency.
- Excellent understanding and knowledge of operating systems, products and services.
- 2 years working experience in Customer Service or related field
How to Apply
Please note that only online applications will be accepted.
Please DO NOT attach certificates
Closing Date: Thursday 11th September 2014
Postbank is an equal opportunity employer and is committed to implementing affirmative action. In this regard, women, people living with disabilities and people from marginalized groups with requisite qualifications are encouraged to apply.
