Responsibilities:

• Doings flight reservations
• Ensuring clients are well briefed on visa and health requirements
• Ensuring clients are well briefed on any schedule changes or flight cancellations
• Checking queues all the time so as to brief clients on any flight changes and clearing any unwanted bookings in the systems
• Adhering to ticketing rules and conditions
• Ensuring all bookings have valid tickets
• Ensuring supporting documents i.e. LPOs/emails/cash are attached to booking cards before forwarding to accounts
• Ensuring all requests by clients are well responded to in good time and follow ups are made thereafter
• Ensuring tickets to be voided are done so before the next day to avoid un-necessary penalties
• Ensuring all refunds are forwarded to accounts immediately they are lodged in the system
• Update clients profiles are they come in
• Ensuring that am updated at hand on current fares and any notices from airlines/suppliers
• Always seek approval on any discounts to clients who won’t qualify such
• Always seek approval before issuing ANY ticket on credit thus all tickets issued must have fully valid supporting documents
• Treating clients with passion since they are the business.
• Any other duties as may be assigned from time to time.

• Minimum 3 to 4 years of Travel booking experience.
• IATA certification will be preferred
• Good in communication and should be proactive, required for this role.
• Experience of working for a medium to large company is preferred.
• Should be able to work beyond office ( not necessarily in office) to   co-ordinate travels
• Will be responsible to manage the Group’s travelling requirements. Involves prepare tion of Budgets, approval, planning, (including accommodation with Admin), booking in liaison with Travel agents.