Business Systems Analyst at Sanergy
Department: Information Systems
Reports to: Information Systems Manager
Company Description: Sanergy is an award-winning social venture, based in Nairobi, Kenya, that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever.
Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses.
We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste every day and safely remove it from the community.
We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the byproducts to Kenyan farmers.
Role & Responsibilities
The role holder will possess overall sound understanding of Sanergy’s business processes and workflows and implement appropriate solutions in.
The role holder will perform rapid analysis and decomposition of complex business processes into technical process components for implementation in the organisations ERP.
Key duties / responsibilities of the Business Systems Analyst shall be:
a) Business Analysis / Project Management
- Lead the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
- Constant interaction with business units and business owners to understand business processes and key requirements, proactively work to resolve client issues.
- Responsible for identification and inventory of customer process pain points and gaps in best practices.
- Develop a strong understanding of SalesForce’ capabilities and limitations and can clearly communicate those to customers to facilitate building a clear requirements development strategy for each customer engagement.
- Assist in the evaluation of AppExchange tools for feasibility and impact to the business.
- Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products.
- Assists designated project leads in leading, directing, and reviewing all activities associated with delivering technology products that have an impact on the use of SalesForce in the organisation. Responsible for product quality, project completion, timeliness, and customer satisfaction.
- Perform business process modelling, User experience modelling and basic technical architecture diagramming.
- Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages off shore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
b) System Administration / Development
- Develop and manage complex workflow rules, data validation, and system triggers.
- Perform application configuration, testing and evaluation to ensure quality and consistency
- General SF administration including setting up user access, security and profile management.
- Recommend changes in configuration, maintenance, and standards
- Manage jobs including data importing and schedule in Salesforce.
- Manage user reporting requests for Salesforce data.
c) Training and Support
- Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
- Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and new sletters.
- Strong presenter to C Suite level audiences as well as technical teams; including on-boarding new users to using SalesForce.
- Act as liaison between Sanergy business units and Technical Team in all areas of support and enhancements.
- Gather, create and document current and future business process flows.
- Acts as first line support and responds proactively to both business and project issues and escalates appropriately.
Requirements & Qualifications
- Degree in Computer Science/Software Engineering/ Computing/Business Related fields. Masters in IT/Business related degree and Software Development Certifications is an added advantage
- Ability to design creative cost effective solutions given limited resources.
- Experience leading teams through brainstorms / innovation sessions / workshops
- Demonstrable experience in proactively eliciting and documenting user requirements.
- Experience taking software projects through the entire software lifecycle (requirements analysis, design, implementation, deployment, post deployment support).
- Experience integrating off-the-shelf and custom built technologies
- Development and support of systems that are critical to the day to day operations of medium and large organizations (ERP, financial systems, CRM, MRP etc)
- Experience in administering CRM/ERP in organisations.
- Demonstrable experience in leading analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope.
- Analytical and problem solving skills
- Ability to work with a team and be adaptable and flexible
- Excellent communication skills
- Enthusiasm for working in an innovative, dynamic and fast paced Start-Up environment!
We welcome your application-cover letter and CV-on http://www.jobscore.com/jobs/sanergy/list
