Account Manager at Cellulant*
Department: Digital Banking.
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date: Immediate.
Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.
We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers.
We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
Cellulant* was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We invite you to be part of that growth by submitting your application to the following role.
Account Manager
She/he is responsible for increasing customer adoption of Cellulant’s mobile commerce Products & Services and drive transactional revenue for the Banks.
She/he is charged with the role of managing the relationship between Cellulant and its customers from an account perspective and to ensure that the clients are engaged at all times.
In addition the Senior Account manager is required to look at other influencing factors within the company and externally that can help drive growth in the relationship Cellulant has with its customers.
Managing portfolio of clients
- The role will involve being responsible for managing a portfolio of clients.
- Building and developing a good working relationship
- Being responsible for the overall delivery of products and services to the clients
- Building a strategy with the clients to deliver products and services
- Being responsible for the overall delivery of projects on spec, on budget and on time for customers.
- Being responsible for meeting the Financial and Non-Financial KPI’s that are set for each client
- Business development with new and existing clients
Service Delivery
- Ensure that customers receive the expected level of service from Cellulant and that SLA’s are maintained.
- Ensure the service management framework is adhered to with every client.
- Ensure rapid response to customer queries/complaints.
- Provide critical internal feedback to the necessary stakeholders on internal processes and other areas where improvements can be made to ensure better service delivery
Client Consultation
- Provide advisory role to customers by providing consultation on digital channels fundamentals; including but not limited to – increasing registrations on digital channels, driving usage and retention, value adding services.
- Identify client requirements and develop digital strategy road map that aligns the clients and Cellulant’s strategic vision.
- Provide insights to clients on the direction of mCommerce and the direction of digital channels to further influence the client’s digital strategy.
Client Awareness
- Be responsible for understanding the clients’ organization and structure, their digital strategy and related budget & KPI’s
- Provide internal feedback to the business as to the state of the relationship with our clients. Be responsible for driving improvement of distressed relationships and strengthening of good relationships.
Project Management
- Be the main point of contact with the client during all phases of deployment of products and services.
- Keep the client regularly updated on project status
- Identify, highlight and mitigate against any potential project risk areas and liaise with the client on the same.
- Assist in prioritizing projects in line with the size of the opportunity and the availability of resources.
Additional responsibilities:
- Provide support and leadership during companywide initiatives where commercial input is required. This involves volunteering for additional responsibilities and deliverables from time to time.
- Represent commercial teams during internal meetings and discussions. Dissemination information to commercial teams and collecting feedback to be shared during these meetings.
Who are you?
Required skills:
- Have a degree in business related field preferably Business Administration is desirable.
- Have at least four years’ experience in marketing a product.
- Have at least two years’ experience leading a team
- Have strong people skills as well as management skills
- Be fluent in both English and Kiswahili.
- Have the ability to multitask and work under pressure.
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- A skilled team player.
- Interested candidates are requested to submit their CVs and a convincing
What do we offer you?
When working at Cellulant*, you can expect to work on a diverse range of problems, with inspiring and creative colleagues.
You will have ample opportunities for growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position and do you meet the minimum requirements?
Apply by sending an e-mail with your CV and a convincing cover letter to Jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is August 15, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.
