Technology Solutions Managers at Cellulant
2 Positions
Department: Kenya.
Location: Nairobi, Kenya
Starting date: Immediate.
Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.
We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers.
We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
Cellulant* was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We invite you to be part of that growth by submitting your application to the following role.
Technology Solutions Manager
He/She will oversee and manage technology for a cluster of customers, which covers the following three areas:
- Pitching for new products/projects at channel/product manager level
- Delivery of new products/projects
- High quality of service management (SLA and management of production services)
Responsibilities:
Technology deployment
- Understand Cellulant and customers technology environment to be able to provide Cellulant mobile services in a relatively short time
- Improve services from a user experience and stability point of view
- Technical troubleshooting in case of incidents
Customer relationship management
- Build and maintain strong relationships with e.g. relevant IT managers; service delivery managers
- Together with customer engagement managers pitch new services (from a technical point of view)
Project delivery
- Manage delivery process to ensure timely and high quality delivery of new products, e.g. deployment of mobile banking; new services such as M – payments, mobile lending
- Manage required internal relationships to ensure prioritization and sufficient resources
Provide stable service to customers in cluster by e.g.:
- Working closely with 24/7 support team for monitoring and incident management
- Daily, weekly and monthly service analysis
- Continuously analysis service and come up with improvement plans
- Engage with customers on matters around technology operations through proactive forums (such as regular service / project / change management discussions) and ensuring that Cellulant’s perspectives are well represented and professional standards are maintained.
- Ensure engineers follow technology processes, e.g. change management process
Capacity Building
- Build and manage capacity to sell, roll out and support services (pitching; delivery and service management) for customer cluster.
- Knowledge management: provide guidance to other engineers in the team
- Improve productivity and efficiency to ensure costs are in line with budget plans
Who are you?
Required skills:
- Minimal 6 years in technology: at least 4 as an engineer, and at least 1 year people management experience
- Has broad technical expertise in a variety of technology environments: must demonstrate ability to become thoroughly familiar with technologies (services and products) in a relatively short time.
- Has strong relationship building and sales skills (from technical perspective)
- Possesses a good level of interpersonal and negotiating skills.
- Have sound organizational and resource management skills. Ability to prioritize work activities.
- Must demonstrate a good understanding of the following frameworks/technologies:
- New as well as legacy system integration standards such as web-services, ISO-8583 etc.
- Prince2/PMP
What do we offer you?
When working at Cellulant, you can expect to work on a diverse range of problems, with inspiring and creative colleagues. You will have ample opportunities for growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position and do you meet the minimum requirements?
Apply by sending an e-mail with your CV and a convincing cover letter to jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is July 31, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696
