Major Responsibilities:

• Deployment of client applications to users
• Receipt, configuration and housekeeping of ICT equipment
• Maintenance and repair of IT equipment both at NO and field offices
• Updating and Maintenance of the IT assets database for the for ICT equipment purchased, surrendered for repair and those returned by users.
• Logging of support calls
• Support SLAs are achieved and maintained.

• Provide training and reference manuals to staff to ensure staff are well equipped to handle changing ICT technologies. Ms Office, Lotus Notes, PMIS, wvcentral, Ourpeople and Sunsystem

• Provide technical advice to the ICT Manager in decision relating to the strategic use and implementation of ICT infrastructure and ICT4D initiatives.
• Make recommendations to the ICT Manager on the acquisition of new technologies for the NO and field sites and the deployment of existing ones.

• Provide monthly reports, outlining the achievements for the month (against the planned activities and further against the department’s annual operational plan)
• Under the direction of the ICT Manager, supervise ICT contractors to ensure ICT projects are done professionally and completed within schedule.

• Enforce telecommunications/security policies and standards as outlined in the WVS ICT policy.
• Ensure staff computers are synchronized with the server for data backup and all computers at the NO adhere to “computer configuration checklist” document requirements

• Build the capacity of IT Assistants and IT Interns under him/her, to a level that they can provide quality support services to the Customers

• A first degree in Telecommunications Engineering or Computer Science, or in any related field
• At least three year’s working experience in a networking/telecommunications environment
• At least one Professional Certification in the following: Microsoft Certified Professional; Cisco (CCNA)
• Good working knowledge of telecommunications technologies (satellite/VSAT technology, wireless networks, HF and VHF Radio, microwave) and Network Architectures for both Local Area Networks and Wide Area Networks
• Excellent working knowledge of Internet technologies, including: TCP/IP suite of protocols; Internet security; Internet routing; Voice over Internet Protocol)
• Good working knowledge of Microsoft Windows Operating Systems configuration and administration
• Good working knowledge of office automation applications (Microsoft Office)
• Good working knowledge of Lotus Notes is an added advantage
• Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
• Excellent time-management skills. Able and willing to meet deadlines.