Customer Engagement Associate at One Acre Fund
Commitment: 6 months contract (with a possibility of an extension)
Organization Description: One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
Our program is proven impactful – every year, we weigh thousands of harvests and measure more than 100% average gain in farm income per acre.
We are growing quickly. In six years, we have grown to serve over 100,000 farm families with more than 500 full-time field staff in Kenya.
Job Description: One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
The department is new within One Acre Fund and there are opportunities for strong performing associates to quickly move into a managerial position.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
The position requires a person with a strong positive attitude and a desire to grow their career in the role.
Primary Duties of the Customer Engagement Associate
- Manage and handle all calls to the customer service hotline;
- Accurately diagnose each call, record the call in the database and take appropriate action;
- Make outreach calls and provide reports as requested;
- Analyze the outreach call data and provide a breakdown of responses;
- Create Excel databases for the OAF SMS program;
- Provide accurate reports of tasks accomplished;
- Perform additional tasks as requested by the manager
If you have skills and experience in these areas please highlight them on your cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
We also have regular one-on-one meetings where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about.
Qualifications
We are seeking professionals with a one to two years of work experience, some of which will have been related to Customer Service.
- Undergraduate degree from a recognised academic institution
- Minimum C+ in KCSE or equivalent
- Work experience in a demanding professional environment such as government, business or NGO’s
- Demonstrated computer skills in email, internet usage, Microsoft Office (especially Excel)
- Strong written and oral communicator with good attention to detail
- A willingness to commit to living in Bungoma for a long-term position
- Leadership and management experience at work or outside of work
- Proven ability to set and meet targets
- Fluent in Kiswahili and English
- Passionate about serving smallholder farmers
- Experience in customer service
- Experience in producing neat and timely reports for internal and external audiences
- Experience in communications across project teams, including coordination of meetings and memos
Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Associate + the place you heard of the position) and include salary expectations.
