IT Support Specialist at Pevans East Africa Ltd
Pevans East Africa Ltd is looking for IT Support Specialist to work in a busy environment that operates 24 hours
Qualifications and Experience
Qualifications and Experience
- University degree or college diploma in Computer Science or Engineering Technology
- Solid experience in systems and network administration, monitoring and perfomance
measurement tools
- Proven experience in Web applications, network, storage and clustering, design, implementation, troubleshooting, high availability, performance tuning of physical and virtual infrastructure
- Strong experience in back up/ restore operations with focus on network storage appliances
- Proven track record in the installation, configuration, administration and troubleshooting of the following
(b) Switches, routers, firewalls
(c ) Linux, Apache, MYSQL, PHP, Mail, SSH
(d) TCP/IP, DNS, NPS, LDAP, SMTP, POP2, IMAP,SNMP
- Scripting experience using Perl, Python, Ruby PHP and UNIX shell would be beneficial
- LINUX experience is mandatory
Job Description
- Evaluates expansions or enhancements by studying work load and capacity of computer systems
- Achieves computer system objectives by gathering pertinent data, identifying and evaluating options, recommending a course of action
- Evaluates vendor supplied software by studying user objectives, testing software compatibility with existing hardware and programs
- Ensures ongoing availability of mission critical application i.e leading day to day support operations, providing technical guidance and key initiatives and developing recommendations and strategies to increase the immediate and long term operational effectiveness of platforms within the division
- Maintains client confidence and protects operations by keeping information
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department,contact information and nature of problem or issue
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate experienced technician
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on
the Internet to aid in problem resolution - Identify and learn appropriate software and hardware used and supported by the organisation
- Perform hand on fixes at the desktop level, including installing and upgrading software,
implementing file backups and configuring systems and applications - Test fixes to ensure problem has been adequately resolved
- Perform related duties consistent with the scope and intent of the position
Interested candidates who qualify for this position should send their cv to helen@sportpesa.com before 8th April 2014
