Main Purpose of the Job: Ensuring customer excellence and carrying out administrative tasks, while ensuring administration of Head Office matters and Information management, this position bet-fit requirements as follows:-
 

• Ensuring office operational excellence through flawless management of diary, office services and office information
• Managing and assisting customers both face to face and online and managing all enquiries and ensuring follow-up and throughput
• Managing office key documents which include monthly reports on petty cash, passbooks, marketing materials and receipts including other general services
• Ensuring preparation of company information and records i.e office documents, presentations etc including ensuring safe custody and easy retrieval
• Identifying, implementing and benchmarking best practices in management while implementing change initiatives to achieve desired business plans and culture
• Arranging both in-house and external events
• Enhancing high standards of health and safety while ensuring relevant material availability, storage and issuance and supervising third party
• Selling & marketing company products & solutions as per set targets
• Transactional aspects of accounting which include general bookkeeping, managing of petty cash and preparing staff payroll
• Follow up on payments for products & solutions offered to clients
• Ensuring routine compliance and up to date billing and payments, including display of required office and business license and maintain up to date approved contracts for the business

• Service Delivery, 
• Customer Satisfaction, 
• Quality and timely data input and information

• Job Skills 
• Customer Service Management 
• Time Management skills 
• Communication skills 
• Interpersonal skills 
• Change management 
• Information management 
• Fluency in IT packages and applications 
• Book keeping skills

• Customer Focus, 
• Accountability, 
• Candid, 
• Win-win partnerships

• Diploma in business administration or equivalent
• At-least 1 year relevant experience