overarching goal in Kenya is to eradicate the use of kerosene and candles for lighting and help create a genuine solar lighting market.

Our mission is to eradicate the kerosene light from Africa by the end of this decade. To find out more, go to www.sunnymoney.org

• Answer courteously outbound and inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the products offered by SunnyMoney Kenya.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the field team to send products on time to customers.
• Provide customers with brochures and information packages on products.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, correspondence and other management tasks.
• Working closely with the Country Manager and other managers.

• The Call centre agent work will be managed and supervised by the Call centre Co-ordinator. The Call centre agent will also work alongside other members of SunnyMoney Kenya team.
• For consideration for this position, one must clearly demonstrate the following:
• Educated to diploma level.
• Computer literate. Excellent Word and Excel skills
• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills and strong work ethics.
• Great attention to details and confident in talking to people
• Ability to multi-task
• Ability to manage, process and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent English and Kiswahili communication skills; written and verbal.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

• Commitment to our mission and developing the solar market
• Participative and collaborative working approach
• Self-starting, passionate, trustworthy, dependable and decisive leader who communicates effectively and consistently works efficiently to high standards.