Kasarani Sportsview Hotel wishes to recruit competent and qualified candidates to fill the following vacant positions;

Sous Chef

To assist the Head Chef in ensuring the kitchen meet the performance objective of quality food and consistency is maintained.

Duties & Responsibilities:

• Direct and coordinate food or beverage preparation and presentation.
• Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard.
• Check taste and presentation of dishes to ensure the excellent standard of the food before putting it in the restaurant for the guest.
• Carry out menu planning and ensure leftovers are utilized.
• Administration of orders to minimize shortages and wastage and effective stock control.
• Ensure that all shifts are covered in terms of staff manpower
• Ensure that staff continuously learn and grow in terms of kitchen skills.
• Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
• Implement and monitor all Health Safety and hygiene practices and procedures.

• Diploma in a Culinary discipline an asset
• Minimum of 5 years solid experience
• Previous leadership experience in the culinary field required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• To act on customer feedback appropriately both customer complaints and compliments.
• To ensure that the F&B department creates a professional impression to customers and team members.
• Supervision of all service staff while maintaining outstanding guest relations and customer focus in banquets and restaurants.
• Coordinate F&B operations with other hotel departments to ensure efficient guest service.
• Ensure all guest are welcomed and well attended to at all times namely during breakfast, lunch, dinner, tea breaks, and any other events.
• Apply (MBWA) management skills by walking around of entire F&B outlets.
• To promote a safe, healthy and environmentally secure environment.
• Ensure timing of service functions are adhered to for guest satisfaction.
• Ensure complete set ups are in place for seminar, banquets, dining and parties.
• Ensure opening and closing duties are adhered to.

• Diploma/Degree in Hotel Management or relevant discipline.
• Minimum of 3-4 years supervisory experience in a 4/5 star hotel.
• Excellent knowledge in the principles and practices within the F&B and hospitality profession.
• Have strong organization, leadership and management skills.
• Must possess excellent written and verbal.

• Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of the Hotels facilities at check-in.
• Verify and finalize transactions undertaken during the day and make any necessary adjustments, while creating the relevant reports.
• Be in charge of all front office operations during the night time.
• Ensure accuracy of all financial information and gather all necessary paperwork to complete the audit.
• Ensure accuracy of charges to the guest folios.
• Produce all daily, weekly and monthly reports from the front office.
• Answering incoming telephone calls and taking care of any customer needs during the nights.
• Ensure night audit reports have been circulated to the relevant people timely.
• Physically check rooms shown as unoccupied and confirm status as indicated on a daily basis.

• Degree in Hotel Management or diploma in Front Office Management
• Other previous experience in hotel reservations and /or reception is an advantage.
• Minimum of 2 years’ experience in similar position.
• Previous experience with Micros Fidelio suite8 software is preferable.
• Excellent computer skills.
• Fluency in spoken and written English is required.
• Other requirements: good customer service attitude, flexibility with working hours, and high integrity and good interpersonal skills

• Executing innovative sales and marketing strategies to increase the products market share.
• Analyze sales statistics to determine business growth potential.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meeting and showing prospective clients around the facilities.
• Advocating a positive client experience: demonstrating proactive problem solving, investigating complaints and acting on feedback.
• Maintaining and developing relationships with existing and new customers.
• Track customer satisfaction and develop a retention plan.
• Carry our market surveys and market recommendation to improve service delivery.
• Create and maintain visibility for the brand.

• Bachelor’s Degree in marketing option.
• At least 2-3 years working experience in hotels.
• Should be hands-on, self motivated and a team player.
• Should possess excellent interpersonal, verbal and written communication skills.
• Be a self starter and be able to meet short deadlines as well as to handle pressure.
• Must be outgoing, creative and innovative.
• Customer focused and team player.
• Proof of previous sales success.