Bayer HealthCare (BHC), a division of Bayer East Africa Ltd, combines the global activities of the divisions Animal Health, Pharmaceuticals, Consumer Care and Medical Care. 

In Middle Africa, BHC is present in 41 countries, with its head office in Nairobi, Kenya.

• Plans/schedules and performs On Site Service support as required or needed, which includes installation, preventive maintenance, servicing and repair of all Medrad Products at customer sites in defined territory.
• Responsible for the proper promotion and selling of Service Preventative Maintenance Programs to end user customers, OEMs and CMCs.
• Responsible for generating service revenue on service activities and PM Programs promotion, reaching set annual Service revenue
• Must follow and adhere to all service department/company processes and procedures as outlined and required for ISO certification.
• Proper completion and timely submission of required administrative paperwork, duties and functions that is associated with job responsibilities.
• Responsible for understanding, then meeting and exceeding needs of both external and internal customers to ensure 100% Customer Satisfaction.
• Provide technical phone, fax, E-mail support and information for customers and dealers within service region.
• Complete special projects as requested

• Must be registered with a relevant professional body or be registry eligible and possess a permit to practice where applicable.
• Three years skills that call upon specific technical knowledge (working knowledge of computer applications, knowledge of international accounting standards) and experience needed.
• Good understanding of Field Service operation and Field Reps responsibilities.
• Strong technical phone support, assistance and troubleshooting skills and knowledge.
• Good electro-mechanical and hand-tool skills, and a thorough knowledge of analog and digital electronics
• Working knowledge of Inventory Management principles
• Ability to read schematics and technical manuals and related documentation
• Strong knowledge of Microsoft Office Applications and other Software Programs used by Medrad
• Strong troubleshooting and decision-making skills.
• Effective planning and organizing, and attention to detail skills.
• Proven customer focus, selling and promoting skills.
• Effective presentation, influencing, verbal and listening communication skills.
• Fluent in both spoken and written English. Able to demonstrate competency in all applicable areas
• Willing to travel both locally and internationally
• Knowledge of French is an added advantage

• Bachelor’s degree in Bio Medical /Technical degree from internationally recognized institution.
• Computer skills using Microsoft Office (Word, PowerPoint and Excel)
• Minimum of 3 years of experience