Information Technology Manager at Excelsior Group
Description of Position
As an Information Technology Manager, you will be responsible for ICT activities that ensure operational effectiveness and excellence of the business unit.
Your primary role will be to support the daily duties and activities of the Excelsior East Africa Office.
You will work in partnership with the rest of our global support network around several types of activities, upholding the highest work ethics including confidentiality, diligence, efficiency, self-motivation, and solid verbal and written communications.
Overall responsibilities include:
- Support and maintenance of hardware, software and other systems
- Troubleshoot issues with equipment like printers, internal applications and computers
- Perform manual/automatic backup’s as needed as well as software updates when requested both drop box and the website
- Install , configure and manage workstations, routers, switches based on company needs and requirements
- Research website hosting options and report pricing and system options to supervisors
- Research on unusual bugs or issues the company encounters
- Identify, research, and resolve technical problems
- Document, track, and monitor all problems to ensure a timely resolution
- Recommend and schedule repairs, via vendors or hands on if and when necessary
- Assist with data recovery, using tape backup or recovery tools
- Perform other duties or special projects as requested related to area of responsibility, and
- Assist in marketing the company by putting together articles and blogs for uploading on the Excelsior website.
Qualifications for the Role
- Degree in computer science, information technology or engineering
- Good oral and written communication skills
- Knowledge in programming, database management and technologies like MS SQL, Exchange, Access and Net frameworks
- Knowledge in system integration and networking
- Knowledge in web design , development and maintenance
- Knowledge of Microsoft Windows 2000, XP, Vista, Microsoft Office Suite 2010, (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, WinZip\WinRAR
- Must have a strong work ethic, organization skills, the desire to learn and is not afraid to ask questions
- Ability to take direction well and be a motivated self-starter
- Ability to take the lead on projects and implement them until completion
- Must be open and excited to learn new technologies, and
- Have strong communication skills, both written and oral.
- The candidate might be required to travel from time to time to manage IT issues at different locations.
Contact
Only applications received through the dedicated email address will be considered.
Excelsior Firm is an equal opportunity employer.
