The Officer will ensure that the services are delivered in an effective and efficient manner for maximum access to and implementation of technology services and resources within TI-Kenya.

Duties and Responsibilities

• Support the development and drafting of TOR’s for TI Kenya ICT Steering Committee
• Assist in the development of an ICT Strategy for TI Kenya mapped into its current and/or 2012 to 2017 Strategy & to TI S strategy
• Formulate and implement an ICT policy in consultation with F& A Manager
• Assist in development of IT action plans pegged to TI Kenya’s current and/or 2012 to 2017 Strategy
• Assist in development of an interactive web based platform for TI Kenya’s activity

• Support the development of TIK Intranet
• Develop capacity of TI Kenya to use social and emerging media for advocacy and communications work
• Troubleshoot and diagnose system errors and implement solutions or liaise with specialists for problem resolution
• Monitor hardware utilization and performance on an oh going basis an identify procurement needs, in consultation with the Procurement Officer
• Assist in the development of a back-up system and BCP(business continuity planning)
• Schedule and implement quarterly software and hardware maintenance and review of TI Kenya’s IT/IS needs; also to include co-coordinating repairs in response to hardware failures
• Implement an approved system security procedures, maintain and update existing network configuration records, provide access to authorized users and conduct periodic tests to confirm compliance
• Assist the procurement officer in maintaining the equipment portion of the Fixed Assets Register (in terms of acquisition, maintenance and disposal)
• Maintain the LAN that includes network cabling, routers, switches, video conferencing, data and voice communication lines & WAN for the TI Kenya offices in Nairobi, Eldoret and Mombasa
• Maintain TI Kenya’s website and enhance security of the WAN & LAN
• Assist in maintenance of Digital PABX systems, Fax machines, installs telephone lines and IP Phones

• Assist in the Development and maintenance of the TI-Kenya resource centre’s catalogue
• Assist in Classification and indexing of all information resources received at the TI-Kenya resource centre
• Accessioning of incoming information resources and provision of reprographic services
• Ensure ‘e-dissemination’ of ‘Adili’ and any other TI Kenya publication

• Ensures users are adequately trained on the optimal use of TI Kenya IT infrastructure
• Provides hands on support to staff where needed for designated network problems that have been reported.
• Ensures timely and regular feedback is provided to staff during the problem resolution cycle and provides interim solutions as needed.
• Ensures an up to date documentation of network and telephony equipment maintenance, software upgrades, system configurations and inventory of all networking equipment, cabling and applications. 
• Provides regular documentation and inventory updates to the Finance & Procurement Officer.
• Analyses the network and telephony systems capabilities to meet the TI Kenya current and anticipated requirements and recommends configurations to meet operational demand. 
• Participates in the preparation and analysis of technical requirements for all network related projects. 
• Researches and recommends on emerging network technologies to meet the needs of TI Kenya
• Any other duty that may be assigned from time to time by the supervisor

• Degree in Computer Science, Information technology or related field
• At least 2-4 years in ICT experience
• Qualification, experience and broad knowledge of WAN, databases and other ICT applications
• Fluent English (written and oral) required
• Knowledge in Library Science and added advantage

• Ability to work independently
• Trouble shooting and fault diagnosis skills
• Basic repairs and maintenance
• User training skills & support
• Analytical and reporting skills
• Good team player
• Excellent writing and verbal communication skills both in English and Kiswahili.
• Highly organized, detail oriented, able to prioritize and consistently produce high standard work.