Field Sales Associate, Customer Service Associate at Copia Kenya
Organization Description: Copia Global (“the Company”) is a for-profit, consumer goods catalog order and delivery service for the peri-urban and rural populations of the developing world.
Just as the Sears catalog revolutionized life in the pioneer days of the United States and Amazon revolutionized life in the internet age, the Company will apply many of the same marketing and distribution concepts to increase access for rural and peri-urban populations.
With $5T of annual income, the peri-urban and rural populations of the developing world represent a huge untapped market opportunity. These populations remain underserved with no affordable access to basic necessities.
Copia Global, using mobile communication technology and the internet, will open up distribution to these hundreds of millions of the world’s population, enhancing their lives while creating a world class operation.
Please see www.copiaglobal.com to learn more.
Field Sales Associate
Copia Global seeks talented individuals to join the team and help build the Merchant/Vendor base.
This position requires excellent communication, planning, organizational as well as experience with retail sales.
It is essential you are results driven and can work in an unstructured environment.
Responsibilities
You will be responsible for recruiting Copia’s Merchants/Vendors in a given area. Specifically, your role will be:
- Build and grow the merchant/vendor base
- Produce strategy to acquire the correct merchants in the area of operations
- Create weekly reports and daily updates
- Other tasks as required by the management
Skills required
- Minimum Bachelor’s degree with evidence of good performance
- Sales: the incumbent will be responsible for closing deals with small size rural retailers
- Management: The incumbent must have proven experience of performance management.
- Retail experience: It is highly desirable that the individual have previous retail experience to ensure they speak the same language as the retailer
- Financial experience: A sufficient level of finance to understand the product being offered.
- Technology: The individual should be conversant with IT to allow appropriate creation of report using Excel and word
- Articulate: The individual must be sufficiently articulate to converse with a small trader to the management team of an established company.
- Highly analytical, quick learner and adaptive
- Driven by intellectual challenge and fast pace.
Customer Service Associate
The position is the first point of contact for all Vendor & Customer feedback and responsible for ensuring that Vendors and Customers are handled in a prompt and effective manner whilst retaining customer confidence and loyalty in our products and services.
The position is the first point of contact for all Vendor & Customer feedback and responsible for ensuring that Vendors and Customers are handled in a prompt and effective manner whilst retaining customer confidence and loyalty in our products and services.
Key responsibilities include but are not limited to:
- Providing prompt and professional replies to all customer feedback.
- Building and managing excellent customer relationships.
- Sales activity planning, including reviewing existing customer files to identify sales opportunities.
- Manage customer inquiries, problems, requests and suggestions
- Ensure high levels of customer satisfaction.
- Negotiate customer claims, initiate billing adjustments in coordination with the team leader.
- Grow existing customers base.
- Plan and execute regular maintenance and business development visits to customers.
- Maintain and regularly update customer information.
- Perform periodic market analysis as directed.
KPIs
- Revenue growth for assigned accounts
- Customer acquisition
- Customer satisfaction
- Customer migration to supply chain/delivery solutions
- Product Mix
- Customer inquiries resolved on time
- Escalations resolved on time
- Data quality
Person Specification
- A conceptual thinker and innovative individual
- A motivated and goal oriented individual
- Flexible to understanding people’s point of view as well as demonstrate willingness to change ideas or perceptions
- Must be proactive and a team player
- Must hold high level of Integrity and commitment to the company
- Confident and diplomatic communicator, with a positive, customer-oriented mind set
- Should possess good leadership and time management skills
- Should possess good problem solving and reasoning skills
Qualifications/Skills
- Bachelor Degree in a related field
- Proficiency in English
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
- Previous experience in customer management
- Must have a minimum of 2 years experience within the industry
How to Apply
Interested applicants with matching qualifications & experience are invited to submit their applications to Yvonne@copiakenya.com stating their current plus expected salary.
The position applied for should be the email subject.
Deadline for all applications is 20th February 2014.
Due to the volume of applications, please note that only shortlisted candidates shall be contacted.
