Key Tasks   

• Managing and Resolving Incidents and Problems through Technical Escalation
• Using existing skills and knowledge as well as appropriate support resources to find resolution to customer incidents
• Manage all Implementation fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on site
• Escalating calls to GSM Networks, PDNOs etc
• Delegate and manage all customer sites to implement fixes
• Delegate  and manage staff customer sites to perform proactive support tasks and post installation hand over
• Manage the administration of  customer networks as part of managed services provision
• Analyzing  and reporting on call performance and server health checks
• Provide pro-active Problem Management through checking manufacturer web sites, product updates & testing and producing KB Articles and Bulleting
• Overall in charge of ensuring that all internal systems within the Organization/Departments as required are properly updated, supported, backed-up and managed.
• Setup and manage monitoring of all Mobile Planet Limited Applications deployed to the production environment.
• Analyze performance of applications in the production environment and report any recurring problems to the development team.
• Data Analysis and Mining as required

• B. Sc in CS/IT or related field or equivalent experience
• Administer Linux (Debian based) and *BSD servers
• Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs.
• Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion, Astericks etc
• Database administration, preferably MySQL or PostgreSQL
• Fluent in a scripting language (preferably Perl/Python)
• Extensive experience with TCP/IP networking and common network protocols
• Excellent understanding of Networks, Protocols and Internet Technologies
• CISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essential
• Awareness of SMPP would be a benefit
• Awareness of Astericks IVR implementation would be a benefit.
• Awareness of working with Service Level Agreements
• Excellent time management and task prioritization skills. The ability to work under pressure is a necessity.
• The ability to demonstrate IT support and Customer facing skills
• Excellent analytical and troubleshooting skills for problem resolution
• Good literacy and report writing skills and be able to provide examples from previous IT Projects where appropriate
• Excellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customers
• Ability to work in a team.
• Willingness to consult and also have the confidence to make decisions.
• A passion for technology
• Driving license and valid passport required

• Position is office based (locally)
• Normal working hours are 8.30am – 5pm

• Competitive Salary
• 26 days annual holiday
• Medical Insurance
• Participation in ESOP
• Pension Scheme