Key Responsibilities

• Install PC’s and related hardware
• Investigates hardware problems and performs minor system hardware and communication connection repairs 
• Perform basic diagnostic testing Major problems or repairs are directed to outside vendors.
• Provide end User Support in diagnosing hardware and software problems, staying on call when needed and training end users
• Ensure routine maintenance including installing/configuring new computers, network adapters and repairing/upgrading PC hardware, software and printers.
• Maintain inventory of hardware supplies (cables, adapters, etc)
• Provide infrastructure support by building and installing cables, running plant cabling
• Research, learn, and evaluate new hardware
• Coordinate outsourced hardware support services

• Demonstrated knowledge of standard hardware (desktops, network components and servers)
• Demonstrated knowledge of setting up remote access for users
• Demonstrated ability to administer a 500+ node desktop environment.
• Demonstrated ability to support networked printers and photocopiers
• Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies.
• Ability to negotiate hardware/software service and technical support contracts with vendors.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Highly developed verbal and written communications.

• Bachelor of Electronic/Electrical Engineering or Equivalent in from a recognized University
• Minimum three (3) years relevant experience from a large and busy organization
• Membership to relevant professional body such as ERB
• Certification in hardware (servers, printers, desktops/laptops] maintenance necessary).
• Certificate in cabling including fiber splicing is necessary.