We are a medium sized tours and travel company based in Nairobi specializing in cab services, air ticketing, hotel & camp bookings, corporate events hires, weddings convoys & outrider hires and executive Limousines transfers. 

Job Scope

• Receive calls from current and potential clients.
• Answer questions about product details, the company and issues with account for the customers.
• Assist
  customers with technical issues or operational issues experienced
  
  focusing on analyzing and responding to public criticism and customer
  complaints.
• Meet Quality Assurance Requirements.
• Co-ordinate presentation
• Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
• Writes and edits company publicity materials and press releases.
• Gathering information in specific areas and the impact on customers, and forwarding the same to the head of operations.
• Telesales functions.
• Handling administrative and procurement duties of the company.

• Helps in developing overall social media marketing strategies.
• Maintain external social media sites and consistently updates and controls content and design.

• Diploma in Business Administration, Sales & Marketing or customer service management.
• Must be able to handle stress and work odd hours including Saturdays and public Holidays.
• Must be a well presentable lady of high integrity.
• Must able work under pressure and observe strict deadlines.
• Must
  be above 28 years old with atleast 2-3 years experience in busy
  customer care environment in Tours & Travel industry.
• Computer applications knowledge is a MUST.
• Basic training in Customer Care Service is an added advantage.