Impala Club is a private members club located on Ngong Road and has been in existence since 1946. 

Applicants are sought for the position of Club General Manager. 

• Ability to monitor the production of monthly financial statements and evaluate them with an eye towards improving the operating efficiency of the Club.
• Must protect and enhance the value of all Club assets through appropriate programs in inventory control, maintenance, security, and housekeeping.
• Must create and nurture an environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Evaluate current team members and take proactive approaches when dealing with staff concerns.
• Communicate effectively to staff members periodically details of events, complaints, customer feedback.

• Supervise and develop the performance of all operating departments including, but not limited to club services, housekeeping, food and beverage, accounting, security and maintenance
• Review and approve all operating expenses.
• Prepare directives to all staff outlining policies, programs, or operations changes to be implemented.

• Provide weekly updates to the Management committee on all ongoing issues at the Club.
• Ensure the timely and accurate completion of all period-end financial statements and reports.
• Provide controls to ensure the proper handling and accounting for all receipts and expenses.
• Develop action plans to deal with forecasting and planning issues.
• Maintain credit policies for all cash and credit handling procedures.
• Attend all credit meetings, supervise of collection of major accounts, review of aging reports, and gaining approval for write-offs.
• Approve all complimentary services provided to guests.

• Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum rates and occupancies.

• Manage entire staff and be responsible for the overall direction, coordination, and evaluation of staff members.
• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with corporate policies and applicable laws.
• Related responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Suitable candidates must possess a University Degree in a relevant discipline from a recognized University.  
• She/he must have at least 5 years’ experience in end to end operations management in a dynamic hospitality environment.  
• Detailed focus on financial performance, reporting and compliance with experience in P&L and budget management will be strong advantage.  
• Proficiency in hospitality operating software will be an added advantage.

• To be fully conversant with best practices and current legislation in procurement
• To be fully conversant with current market prices of all items required in a hotel or catering environment.
• To select suppliers after having thoroughly researched and investigated all factors.
• In conjunction with the Club Accountant, to negotiate the terms of the agreement fairly, bearing in mind the price, quality and continuity of supply.
• To maintain good interpersonal relations with suppliers, thus gaining the best possible service from them to the extent where they do a lot of the work for you.
• To ensure that the correct numbers of suppliers are appointed, in that, though streamlined, sufficient options are open, whilst keeping the number of authorised items in check.
• To maintain up-to-date records of all suppliers, their products and price lists, with appropriate comments.
• To continuously review commodities and suppliers to ensure that the best possible agreements are in operation.
• To investigate supplier problems, take the appropriate action and follow up to ensure no similar problems are experienced.
• To investigate and action account queries promptly, when these are the result of price variances.
• To review and update company buying policies and procedures.