Summary: Our client is a General Insurance Provider whose range of products includes Personal Accident, Liability, Medical, and Miscellaneous classes of General Insurance.

Key Responsibilities

• Monitors and evaluates operating efficiency, analyses hardware/software performance and tuning
• Determines and initiates appropriate and immediate actions needed to restore normal services with minimal down time.
• Investigates recurring and related operating system failures/inefficiencies by reviewing system logs, dumps and other information from clients or technical personnel
• Monitors systems backup procedures and executes recovery operations when necessary
• Performs long-range and capacity planning studies to determine the type of resources needed to support expected volume, type of application systems and operating assurance.
• Performs initial setup, software installation, testing and security hardening of computer server systems.
• Maintains software, including testing, evaluation and installation of new versions or authorized modifications to custom and vendor supplied operating systems and related software.
• Performs software patching and keeps systems in compliance with applicable standards.
• Troubleshoots hardware/software problems and system failures
• Works with hardware and software vendors to diagnose and correct problems
• Prepares documentation of systems and software for permanent records.

• Bachelor of Science in Computer Science/Information Management.
• CCNA certification.
• A minimum of 2 years working experience, 1 of which is in a similar position.
• Project Management
• Working knowledge of ITIL, MCITP and VCP.
• Good Problem solving skills and highly analytical