Projects Manager at KenCall
Deadline: 31-10-13
Openings: 1
Description
Description
- Project planning and implementation.
- Monitoring of various tasks in different departments.
- Determining and setting up of new client requirements.
- Setting, coordinating, and monitoring project targets for various teams based on client requirements.
- Liaising with clients and management by scheduling meetings and getting updates of various projects.
- Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
- Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
- Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
- Ensuring that all work conforms to the scope of work.
- Regularly conduct briefings, implement status meetings and regular reporting to senior management.
- Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
- Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients
Personal Attributes
- Excellent communication skills; written and verbal.
- Solid organizational skills
- Great attention to details
- Ability to multi-task
- Strong work ethic.
- Ability to manage complex order processing and data input
- Ability to maintain confidentiality at all times
- Must be highly motivated and committed to achieving results
- Ability to work under little supervision while meeting deliverables
- Ability to work in a team environment, as well as independently
- Flexibility to work in shifts including weekend and nightshifts.
- Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Personal Requirements
Educational and/or Other Requirements/Qualifications
- Undergraduate degree in Business, Projects Management
- Good at multi-tasking.
- Very good communicator in both written and verbal business English
- Able to adapt to a new work environment quickly
- Enjoys working around other people.
- Capable of managing a team.
- Preferably have experience in a Contact Centre.
