Duties and Responsibilities:
 

• Preparation for morning meeting in-house guest list and schedule
• Printing of in-house guest list every morning to be ready for the morning meeting
• Anything related to reservations, transfers, luggage, etc.
• Ensure daily capture of generated revenue (bar, wellness centre, purchases from the Retreat Shop, excursions where necessary)
• Upkeep of guest history documentation and administration thereof
• Relief and assist Experience Hosts when required
• Update the Guest History Database by processing the guest report from the Experience Hosts
• Prepare the Revenue report on a daily basis accurately and timeously
• Audit for Wellness Centre, F&B Bar revenue, Retreat Shop, transfers, and others regularly
• Assist with the operation of the telephone
• Prepare Guest invoices timeously (to be checked by Tourism Manager)
• Ensure guests are billed for all extras and payment confirmed prior departure
• Process all guest payments within the retreat procedures and hand over to accounts department
• Collect and ensure prompt deliveries of all guests’ faxes and e-mails
• File all documents and correspondence such as In-house guest list, GR planners, daily payment control
• Ensure correct printing so as to avoid paper and ink waste, and assist with paper re-use
• Manage staff off/leave circle transfers in/out retreat in cooperation with Ranch logistics

• Being the link between Wilderness Safaris Central Reservation and Segera Retreat
• Manage all incoming direct bookings including correspondence, management of deposits and relevant local transfer or flight bookings
• Manage all shareholder bookings and local transfer or flight bookings required
• Check and go through all e-mail updates under the Front Office e-mail profile throughout the day
• Go through WISH every day and look for any updates/changes to current and future reservations
• Look at any special requests for upcoming guests and arrange accordingly
• with the Service Manager and Executive Chef
• Update and reconfirm all incoming as well as outgoing flights, and helicopter transfers
• Reservations update with any local inbound agents if something needs to be clarified or changed
• Continuation of updates of all internal communication documents
• Allocate villas by inserting bookings from Wish Report into the Segera room chart
• Communicate via e-mails and telephone to Wilderness Safaris and local partners and ensuring that all e-mails and queries are attended to promptly

• Good communication skills, oral, verbal and written in English
• Analytical
• Have good judgment
• Integrity
• Service orientated
• Attention to detail
• Good planner with organizational skills
• Well presented
• Technical and Professional knowledge proficiency
• Follow up
• Take initiative
• Keyboard skills
• Adaptability
• High work standards and ethics
• Confident
• A team player
• Flexible and solution drive
• Responsible
• Self-driven
• Mature
• Humble – not arrogant / over confident
• Pride in self and assets
• Good memory