Position:                                Orange Money Distribution & Support Manager

Reporting to:                        Head of Distribution

Range:                                   R2U

Department:                         Mass Market

 

Role Purpose:

To coordinate and manage all Orange Money distribution and support functions through working closely with the Orange Money Area

 

Key Duties and Responsibilities.

1. 1.      Responsibilities/Execution activities

• Accurate submission of weekly reports on agents, sub-agents, merchants & global Orange Money performance
• Coordinate the application documents process flow from Orange Money Area Managers, Telkom and Partner Bank for activation
• Coordinate and ensure Orange Money agents & sub-agents are stocked and selling Orange airtime & kits (SIMs & RUIMs)
• Ensure the agents & sub-agents are well equipped to conduct registrations & transactions
• Ensure good SLA is maintained with Partner Banks to process & activate customer accounts, billers, bulk payers and agents
• Ensure good monitoring, sustainability and performance of the agents
• Collect feedback on the ground (from customers and agents) and help in improvement
• Any other duty as may be allocated by the Orange Money Head of Department

 

2.  Responsibilities/Managerial activities

• Set & monitor Orange Money Area Managers targets & performance and develop action plans necessary to mitigate performance challenges
• Coordinate all regional Orange Money commercial activities with the OMAMs
• Liaise with the Marketing & Strategy division on management of visibility of all Orange Money points of interaction
• Management of new Orange Money projects & follow through to execution
• Review & implement all Orange Money processes
• Develop training modules & train all internal & external stakeholders

 

Academic/ Professional Qualifications   Bachelors Degree in Business or any other relevant field (or an equivalent).   5 years experience in a sales, distribution or business   development role   Computer literate with particular emphasis on power   points presentations & excel

Key Competencies: Proven field        sales skills Account        management and negotiation skills Structured and        ordered approach to achieving sales targets Proven        deliverables and achievement of sale targets Strong        analytical skills Membership of        professional body Management &        motivational skills

This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

 

Application should be sent latest by 17^th September 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through www.orange-tkl.co.ke. Only shortlisted candidates will be contacted.