IT Sales Specialists at KenCall
Openings: 4
Location: Nairobi, Kenya
- Cold-calling by telephone, identifying and contacting numerous potential clients daily.
- Carrying out extensive research via internet, telephone books and any other methods to identify new markets and business opportunities.
- Understanding and communicating up to date information on the products and services offered by the Client.
- Managing a sales database, ensuring all calls are logged accurately, including contact details and any follow up dates or other action required.
- Liaising with the sales team to pass on potential leads, checking that the necessary contact is then made by them and any requested action taken.
- Generating new business.
- Assisting with the administration for managing existing accounts.
- Meeting and exceeding targets.
- Up-selling.
- Identifying sales opportunities and leads.
- Direct selling to the client.
- Listening to customer requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with potential and existing customers via telephone calls.
- Arranging meetings for the sales team with potential customers to prospect for new business.
- Acting as a contact between the Client and its existing and potential markets.
- Negotiating the terms of an agreement and closing sales.
- Advising on forthcoming product and service developments.
- Recording sales and order information and sending details on the CRM.
- Gaining a clear understanding of our customers’ businesses and requirements
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Feeding future buying trends back to the sales team.
- Attending team meetings, training and sharing best practice with colleagues.
- Collation and reporting of management information including KPI’s and quality audits, as well as the development of management systems.
- Maintaining a friendly and helpful attitude to clients, potential clients and staff and ensuring KenCall is always presented in a positive manner.
- Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
Personal Attributes
- Must be results-orientated and able to work both independently and within a team environment.
- Must possess excellent verbal and written communication skills.
- Those who have hands-on experience in IT technical support have an added advantage.
Personal Requirements
Educational and/or Other Requirements/Qualifications
Educational and/or Other Requirements/Qualifications
- Must possess 3 years sales experience in the IT Services Industry.
- Possession of an IT Related Diploma or Degree.
- Well versed with latest and emerging technologies.
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
