Client Relationship Representative at Horizon Contact Centers
Horizon Contact Centers is East and Central Africa’s first state-of-the-art and fully on demand international contact center and Business Process Outsourcing facility.
We seek a suitably experienced, self driven and motivated Client Relationship Representative
Duties and Responsibilities:
Duties and Responsibilities:
- Contact clients and confirm receipt of renewal notices received before renewal date in line with script
- Confirm client information and update on Premia.Propose premium financing options to client in line with Company policy for late renewals and recoveries.
- Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
- Record information on reason for non-renewal or complaints
- Flag follow ups and book appointments with clients
- Send product information and/or proposal form to clients via email.
- Advise clients on premium payment options
- Send mail shot/email broadcast
- Perform investigation on general queries, complaints and follow up with other supporting departments
- Actively participate in process improvement meetings as required
Education and experience
- A degree from a recognised tertiary institution or diploma from College of Insurance
- Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer
- Minimum of six (06) months experience in client relationship/customer service
- Experience in the insurance or financial industry will provide an added advantage
- Contact centre experience is an added advantage
- Certificate of Good Conduct is a prerequisite
Key competencies and attributes
- Fluent in the English Language (must be well spoken)
- Good IT literacy skills
- Excellent communication skills – verbal and written
- Service oriented mindset with a high degree of maturity
- Ability to remain composed while handling stressful situations
- Organized and meticulous in carrying out duties
- Maintains a high level of integrity and observes confidentiality of client data.
- Team player with pleasant disposition
- Well presented and tactful
- Numerate and quick thinker
- Ability to multi-task
If you believe this is an exciting and challenging opportunity for you; log on to www.horizoncontactcenters.com/careers to apply.
A highly competitive remuneration is offered for the position.
Only shortlisted candidates will be contacted.
Closing date is Thursday, 7th July 2013.
