Relationship Managers – Electronic Banking Jobs at Co-operative Bank of Kenya
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are looking for dynamic, creative and self-oriented professionals to fill the position of:
Relationship Managers – Electronic Banking Department
Job Summary:
Reporting directly to the Chief Manager – E-Banking and indirectly to the product leader jumbolink, the role holder will play a leading role in marketing e-banking business for the Bank and steering growth of non funded income derived therefrom.
Main duties
This challenging opportunity will involve the following:-
- In liaison with the Account Relationship Managers across the network in Corporate Banking, Institutional Banking, Government Banking, Sacco Banking, Agri Business, SME banking, MCU departments, review the portfolio of their customers with a view to determining potential clients for e-banking business.
- Initiate new leads for e-Banking business.
- Follow up on all leads generated from within and outside the department.
- Make e-banking presentations and demonstrations both to internal & external customers.
- Ensure all clients duly sign the e-banking forms and agreements.
- Ensure Completion of all the necessary forms required for installation and client set up.
- In liaison with Payments & Clearing Services Department and Data Centre, co-ordinate data clean up for jumbo link clients
- Successfully conclude all viable leads generated.
- Ensure annual training of all assigned branches.
- Consistently generate sales target lists for assigned branches and telesales team.
- Manage and monitor performance of assigned branches and assigned SBU portfolios.
- Effectively manage attrition of existing portfolios to a minimal level.
- In conjunction with IT, ensure client is adequately trained after set up of the client in the system.
- Continuously keep in touch with customers in portfolio to ensure customer satisfaction
- Promptly communicate all critical information to customers in portfolio.
1. Continuously analyse the customers’ needs for development/introduction of more e-banking solutions to ensure that the Bank has a competitive edge against its competitors.
2. Continuously monitor competitor activities to ensure that we maintain & expand our share of the market at the same time, countering their actions appropriately.
Job Specification/Experience
The incumbents will be required to possess the following attributes/skills:-
- Marketing related University Degree or ICT related degree
- Proficiency in Excel and Ms Office.
- Bank experience 3 years
- ICT software and networking installation certification e.g. A+, CCNA will be an advantage.
- Good knowledge of Co-opNet, Jumbolink, Direct Debits and M-Banking services offered by the Bank;
- Working knowledge of other e-banking solutions, both within and outside the bank
Interested candidates meeting the above criteria should forward an application enclosing detailed Curriculum Vitae accompanied by copies of certificates and indicating the current remuneration to the address shown below by 4th April 2013.
We are an equal opportunity employer.
Only the short listed candidates will be contacted.
Please quote this reference on your application and on the envelope: RM-EB/03/HRD/2013
The Director
Human Resources Division
Co-operative Bank of Kenya Ltd.
P.O. Box 48231-00100
Nairobi
