Independent Electoral and Boundaries Commission   

The CCRs will work in the Commission call centre.

• Attend to phone calls with keen phone handling protocols;
• Respond to enquiries, problem or concerns of IEBC callers;
• Ensure that the caller’s concern is accurately documented;
• Create, log and tract contacts that require further action;
• Document the Frequently Asked Questions and forward to relevant IEBC department for action;
• Perform other duties as assigned.

• Degree in social science (Law, Political Science, Communication, Journalism, Education among others);
• A good understanding of IEBC’s mandate;
• Previous experience in customer service and front desk work;
• Minimum 1 – 2 years of working experience in customer care, call centre, front office desk and related field;
• Fluent in English and Kiswahili;
• Must be computer literate.

• For a duration of six (6) months;
• For a wage of Kshs: 50,000 only per month;
• No other benefits or allowances will be paid to them.

1. Applicants attention is drawn to Section 30 of the IEBC Act in which Members or Employees of the Commission will be held liable on conviction to a term of imprisonment not exceeding three years or to a fine of not more than one million shillings or both for subverting the process of free, fair elections or interfering with the functions of the commission in discharging its duty.
2. Applicants should fill the online form provided on the Commission website www.iebc.or.ke/careers .

O.J.H. Oswago,
CEO/Commission Secretary
Independent Electoral And Boundaries Commission (IEBC)
Your Vote, Your Future