Assistant Deputy Director (Customer Care) Job in Teachers Service Commission

On Sunday, June 24th, 2012

0 Comments | By Daily Jobs in Kenya

Position: Assistant Deputy Director (Customer Care)

Advert Number 5/2012

Qualifications, Requirements, Duties and Responsibilities

For appointment to this grade, an officer must have: –

(i) A degree in any of the following Mass Communication – Journalism, International Relation, Social Sciences or any other approved equivalent qualification from recognized institutions;

(ii) A Masters degree in a relevant field;

(iii) Served satisfactorily in the grade of Principal Corporate Communication/Customer Care Officer, Job Group ‘N’ or a minimum period of three (3) years in an equivalent position in the Public/Private Sector;

(iv) Attended a relevant Senior Management Course at a recognized institution;

(v) Computer Literacy

(vi) Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities

The Officer at this level will be in-charge of the Customer Care and will report to the Head of Corporate Communications and Customer Care.

(i) Identification of Strategic issues on Commission’s Corporate Communication and Customer Care Programmes;

(ii) Manage the Customer Care Centre;

(iii) Deal with Customer/Client complaints;

(iv) Analysis of data on issues reported at the Customer Care

(v) Manage performance appraisal of staff;

(vi) Policy implementation and Review;

(vii) Performance Appraisal.