Call Center Operator Vacancy – FAO
Food and Agriculture Organization of the United Nations
Vacancy Announcement No: FAO/09/2012
Issued on: 6th March 2012
Deadline For Application: 21st March 2012
Position Title: Call Center Operator
Grade Level: SC-4
Duty Station: Nairobi, Kenya with frequent travel to Somalia
Organizational Unit: FAO-Somalia
Duration: 6 Months with possible extension
Eligible Candidates: Kenyan and Somali Nationalities
Anticipated Start Date: 1st April 2012
Under the overall supervision of the FAO Somalia O-I-C and of the Emergency Coordinator and the Programme Coordinator, and the direct supervision of the Information Management Unit Officer, contributes to efforts that monitor projects outputs against work plan and targets, including of the Service Providers for the overall FAO Somalia Programmes .
The incumbent performs the following duties:
- Assist in collecting data and information on the activities of each component of the FAO emergency and programme components
- Assist in compiling the data for each components of the emergency and programmes
- Organizes and conducts phone-based surveys for the units utilizing a pre-existing format
- Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols)
- Be available to receive phone calls from key informants and record data in standard template (green-line calls)
- Enter data received from key informants into FAO SO databases
- Maintain a schedule of surveys and work efficiently towards their completion
- Perform other related duties as required.
Minimum Requirements
Education: Diploma level education.
Experience: At least two years of experience working in communications or outreach position
IT Skills: Ability to effectively use standard MS Office software, especially experience with data entry and management systems.
Competencies:
Systematic and efficient approach to work assignments; good judgment and analytical ability; ability to manipulate large data sets; excellent attention to details; communicates with supervisors and colleagues on a regular basis; candid and trustworthy when issues are raised.
Languages: Excellent knowledge of English and Somali
To Apply:
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No. FAO/09/2012 along with their current/detailed Curriculum Vitae and FAO Personal History (PH) form (available at http://www.fao.org/VA/adm11e.dot – see following page for guidelines on how to fill it out).
E-mail is the preferred means of receipt and the application should be sent to HR-Somalia@fao.org.
The subject line of the e-mail message should read CONFIDENTIAL – FAO/09/2012.
If making a hard copy submission, the envelope should be clearly marked CONFIDENTIAL – FAO/09/2012 and sent to the following address:
FAO-Somalia
UN-Somalia Ngecha Road Complex
Corner Lower Kabete Road/Ngecha Road
P.O. Box 30470-00100
Nairobi, Kenya.
UN-Somalia Ngecha Road Complex
P.O. Box 30470-00100
Nairobi, Kenya.
Applications must be received by the deadline.
Late applications will not be considered.
Only short listed candidates meeting all essential qualifications will be contacted.
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